Returns & Refunds

Requesting a return

Request a return within 30 days of receiving your item. Eligible items must be unused, in their original condition and packaging, with proof of purchase. Contact customer care before sending anything back and follow the return instructions provided.

Damaged, incorrect or excluded items

Inspect your order on arrival and report damaged, defective or incorrect items promptly. The existing policy excludes custom and certain personal-care goods, flammable liquids, sale items and gift cards. Contact us to confirm eligibility for your item.

Refunds and exchanges

Returns are inspected before a refund decision. Approved refunds are made to the original payment method within 10 business days; bank processing may take longer. Contact customer care if more than 15 business days have passed since approval. For exchanges, request a return first and place a new order after acceptance.

Customer care

hello@balqish.com · +60123245607 LEGASI BALQISH SDN BHD No 1-11, Glomac Centro, Jalan Teratai PJU 6A, Mukim Pekan Kayu Ara, 47400 Petaling Jaya, Selangor, MY