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BALQISH HELP CENTRE

A little help. A clearer choice.

From finding your favourite scent to following your order, find the answers you need for shopping with Balqish.

Find Your Answer

Choose a topic to jump to the right answers.

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For help with an existing order, have your order reference ready.

Products & Fragrances

What can I shop at Balqish?

Explore Balqish Fabric Perfume for fabrics, Qish Car Perfume for your car, and Balqish Body Lotion Perfume for body care. You can also browse the bundles and accessories currently listed in the store. Each product page explains the available options and intended use.

How do I choose a scent or size?

Start with the product category that suits your routine. Open a product to check its description, scent options, size and images, then select the variant you want. If you are unsure, send customer care the product name and the option you are considering.

Why does the price change when I select an option?

Different variants may have different prices. A product showing “From” displays a starting price. Select your preferred option to see its current price, and check the final cart and checkout total before paying.

Are all scents and sizes always available?

Available options and stock are shown on the product page. An unavailable option may not be selectable or purchasable. If the item you want is not available, contact customer care to ask about it; a restock date is not guaranteed.

Can I use the same fragrance product on fabrics, in my car and on my skin?

Choose the product made for the intended use. Fabric Perfume, Car Perfume and Body Lotion Perfume are different product types. Follow the instructions and precautions on the specific product page and packaging, and ask customer care if anything is unclear before use.

Orders & Payments

How do I place an order?

Choose a product, select the available variant and quantity, then add it to your cart. At checkout, enter your contact and delivery details, choose an available delivery option and payment method, and review the full order total before paying.

Which payment methods can I use?

The payment methods available for your order appear at checkout. Availability depends on the delivery country, checkout currency and payment providers enabled by the store. Choose one of the methods shown and follow its payment instructions.

My payment failed or is still pending. What should I do?

Check your order status and your payment provider’s transaction record before trying again. If money appears to have been deducted but the order is not confirmed, contact customer care with your order reference and a brief explanation. Never send your password, verification code or full payment card details.

How do I check my order?

Sign in to the account used for the purchase and open My Orders to see your order details and available updates. If you checked out without signing in, or cannot find the order, contact customer care with your order reference.

Can I change my address, edit an item or cancel an order?

Contact customer care as soon as possible with your order reference and the change you need. What can be changed depends on the order and fulfilment status. Please wait for confirmation; submitting a request does not mean the change or cancellation has been accepted.

Shipping & Tracking

Where can I see delivery availability and shipping fees?

Enter your complete delivery address at checkout to see the options and fees available for that address and your items. Delivery areas can have different rates, including within Malaysia. The amount shown in your checkout summary is the charge to review before paying.

Do you deliver to East Malaysia, Singapore and Brunei?

Enter your address and country at checkout to check the currently available services. Coverage and fees depend on the store’s delivery setup and your items. If no delivery option appears, contact customer care before placing an order.

When will my order arrive?

Delivery depends on order processing, the destination and the delivery service. Use any estimate shown for your order as a guide. For a specific update, check My Orders or contact customer care with your order reference.

How can I track my parcel?

Open the order in your account to view tracking details once they have been added to the shipment. Updates depend on the courier and may take time to appear. If tracking is missing or has not moved, contact customer care with your order reference and tracking number, if available.

Returns & Order Issues

What should I do if an item arrives damaged or incorrect?

Inspect your order when it arrives and contact customer care promptly. Include your order reference, an explanation and clear photos of the item and packaging. Keep the item and packaging while the team reviews the issue and confirms the next step.

Can I return or exchange an item?

Please read the Returns & Refunds page for the request window, item conditions and exclusions. Eligibility depends on your specific item and circumstances. Contact customer care before sending anything back and follow the instructions provided.

How will I know whether my refund is approved?

A return is reviewed before a refund decision is made. Refer to the Returns & Refunds page for the published process and contact customer care about your request. Sending an item back does not by itself confirm a refund or exchange.

Reviews & Reward Points

Where can I leave a product review?

Sign in, open the product page and go to the Reviews section. If reviews are enabled and your account meets the current eligibility rules, use Write a review to submit your rating and feedback. Some products require a qualifying purchase.

Can I add photos or videos, and when will my review appear?

Photo and video options appear in the review form when those uploads are enabled. Follow the limits shown in the form. A submitted review may need approval before it becomes public, depending on the store’s current review settings.

How do I know how many points I can earn?

When Rewards & Loyalty and the relevant earning activity are enabled, the product page or review form shows the applicable earning information. Review the offer and its conditions before taking part. Your account’s Rewards area shows your balance and recorded activity when available.

Will every purchase or review earn points automatically?

Points depend on the active programme rules and eligibility checks. A review reward may require a qualifying purchase, approval and any waiting period shown in the offer. If an earning activity is disabled, its earning prompt is hidden. Contact customer care if an eligible activity is missing from your rewards history.

Account & Community

How do I create an account or reset my password?

Use the account icon to sign in or create an account. If you have forgotten your password, choose Forgot password and follow the reset instructions for your email address. Never share your password or verification codes with anyone.

How do I contact Balqish about an order?

Visit the Contact page and include your order reference and a short description of what you need. Signed-in customers can also use the Support area in their account when it is available. Do not include passwords or full payment card details.

How can I become a Balqish affiliate or find an agent or stockist?

Use the Affiliate Program link to sign in and view the current programme and application process. Participation and commissions follow the published terms and approval requirements. To find a listed local contact, visit the Agent & Stockist directory.

Still Looking for an Answer?

Tell us the product name or order reference and what you need help with. Our team can guide you to the next step.

Current collection

Product options and MYR prices

Secure checkout

Payment availability shown at checkout

Delivery choices

Services shown for your delivery address

Affiliate program

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LEGASI BALQISH SDN BHD (1437694-V)

No 1-11, Glomac Centro, Jalan Teratai PJU 6A, Mukim Pekan Kayu Ara, 47400 Petaling Jaya, Selangor, MY

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